Shipping policy
Effective Date: October 22, 2026
We know you want to know when your band will arrive and what delivery will cost before you order. Here are the details for orders placed with MarlaLeather.
Where we ship
We currently ship to valid delivery addresses within the United States. We do not offer international delivery through this website.
Shipping cost and estimated delivery
| Service | Cost or time |
|---|---|
| Standard U.S. shipping | $12.45 per order |
| Order processing | 1–3 business days |
| Carrier transit | 4–7 business days after shipment |
| Estimated total | 5–10 business days |
| Daily order cutoff | 5:00 PM Eastern Time (ET) |
Business days are Monday–Friday, excluding holidays. Orders placed after 5:00 PM ET, on a weekend or on a holiday begin their processing period on the next business day. Processing and transit are separate periods; the transit estimate begins when the parcel is shipped. Delivery dates are estimates and may change with carrier conditions.
The $12.45 standard shipping charge applies per order, not per band. The shipping charge and any applicable tax are displayed at checkout before you pay. We do not add a separate hidden handling charge.
Order confirmation and tracking
We send an order confirmation to the email address entered at checkout. After shipment, we send the available tracking details. Please allow 24–72 hours for the carrier to record its first scans. A new tracking number may not show movement straight away.
Follow the shipment link in your email or visit Track Your Order. The carrier is selected for the shipment and destination and may be USPS, UPS, FedEx or another available provider.
Address corrections
Check the recipient name, street address, apartment or unit number and ZIP code before paying. If you notice a mistake, email us your order number and complete corrected address within 12 hours of placing the order. We can only make a correction while the order can still be stopped. We cannot change or redirect a parcel after dispatch. See Cancellation & Order Changes.
If your delivery is late
Weather, holidays, carrier volume and service interruptions can delay a parcel. If the estimated delivery period has passed, email us your order number and tracking number. We will review the shipment information with you and help work out the next step.
Tracking says delivered, but the parcel is missing
Please check your mailbox, porch, reception desk and any safe delivery place, and ask household members or neighbors. If you still cannot find it, contact us within 48 hours of the delivered scan so we can review the details with you.
Damage or an incorrect item
Contact us within 48 hours of delivery with your order number, a short explanation and clear photographs of the band and its packaging. Keep the packaging and all parts until the issue is resolved. Our Returns & Refunds Policy explains how we arrange a replacement, exchange or refund.
Contact us
MarlaLeather
Online store: marlaleather.com
Email: contact@marlaleather.com
Phone: +1 (908) 537-3655
Business Office: 620 E Hill Rd, Glen Gardner, NJ 08826, United States
We operate exclusively online and do not have a physical storefront. Our business office is not a retail shop or a drop-off location for returns. Please contact us for return instructions before mailing an item.
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding holidays.