Effective Date: October 22, 2026
Ordered the wrong size, spotted an address mistake, or changed your mind? Email us as soon as you notice. We will check whether your order can still be changed or stopped.
The 12-hour request window
You may request cancellation or a change within 12 hours after placing your order. These are elapsed hours, including evenings, weekends and holidays. Send the email within that period even if our support team is closed; we review the time your request was received.
Sending a request does not mean your order has been canceled or changed. Processing may begin before the 12 hours have passed. We can only help while the order has not progressed too far, and we cannot cancel or modify an order after shipment. Please wait for our written confirmation of the outcome.
To cancel an order
Email contact@marlaleather.com with the subject “Cancel order” and your order number. Include the checkout email and tell us whether you want to cancel the whole order or a particular item. Keep our reply for your records.
To change an order
Email the same address with your order number, the original selection and the exact correction. You may ask to correct delivery or contact details, an available band size, color, style or engraving detail. Processing progress and availability determine what we can change. If your request changes the price, we will explain the amount and obtain your agreement before completing it.
Address changes
Send the full corrected address, including the recipient name, street, apartment or unit, city, state and ZIP code. We cannot change a parcel’s address after dispatch. Please check your address carefully at checkout.
Processing hours
Our order cutoff is 5:00 PM Eastern Time (ET), Monday–Friday, excluding holidays. Orders placed after the cutoff normally start processing on the next business day. The cutoff and support hours do not extend or restart the 12-hour request window.
If cancellation is approved
We will confirm which order or item has been canceled. Any approved refund goes back to the original payment method. Allow your bank or payment provider an additional 5–10 business days after the refund is issued to post the funds.
If the order has shipped
We cannot stop or modify it. Once it arrives, you can request an eligible return within 30 days of delivery. Please follow our Returns & Refunds Policy and wait for return authorization before mailing anything.
Contact us
MarlaLeather
Online store: marlaleather.com
Email: contact@marlaleather.com
Phone: +1 (908) 537-3655
Business Office: 620 E Hill Rd, Glen Gardner, NJ 08826, United States
We operate exclusively online and do not have a physical storefront. Our business office is not a retail shop or a drop-off location for returns. Please contact us for return instructions before mailing an item.
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding holidays.