Effective Date: October 22, 2026
If your band is not the right fit for you, please write to us. We will help you arrange an eligible return or exchange and send the instructions you need before you mail anything back.
Our 30-day return window
Request a return or exchange within 30 days after delivery. We accept change-of-mind returns and eligible exchanges for another size, color or style. Please include your order number or another proof of purchase that lets us identify your order.
For a standard return, the band must be unused, unworn and clean, with no scratches, stains, odors, alterations or damage caused after delivery. Return it with the original packaging, tags, accessories and inserts supplied with it. Please check the fit without wearing or marking the leather if you think you may need to return it.
Used or incomplete items, requests made after the 30-day window and parcels sent without following our return instructions may not qualify. If the item arrived damaged, defective or incorrect, use the separate process below so we can review the problem.
How to arrange a return
- Email contact@marlaleather.com with your order number, the item you want to return or exchange, and the reason.
- Wait for our return authorization and mailing instructions.
- Pack the band and all supplied parts securely. Use the prepaid return shipping label we provide.
- Keep your mailing receipt and tracking number until the return or exchange is complete.
Approved returns are handled by mail. We provide the return address with the authorization. Do not send a parcel to our business office or arrive there in person; it is not a retail shop or return drop-off point.
Return shipping and fees
We provide a prepaid return label for an approved return or exchange. When you use that label, there is no separate return shipping charge. We do not charge a restocking fee for approved returns.
If we confirm a product defect, we refund the original $12.45 standard U.S. shipping charge to your original payment method. This is separate from the prepaid return label we provide. The original shipping charge is not refunded for change-of-mind returns or returns because you selected the wrong size, color or style.
Exchanges
One free exchange is available per eligible order within 30 days of delivery. Tell us the exact size, color or eligible style you would like instead. Exchanges depend on availability. If your requested option is unavailable, we will discuss an available alternative or a refund with you.
Damaged, defective or incorrect bands
Please email us within 48 hours of delivery with your order number, a description of the problem and clear photos of the band and packaging. Keep the packaging, hardware and all other supplied parts while we review it. We will explain the appropriate replacement, exchange or refund after reviewing the issue. Please contact us before attempting a repair or sending it back.
Inspection and refund timing
We normally inspect returns within 2–3 business days after receiving them. Once a refund is approved, we send it to the original payment method. Your bank or payment provider may need an additional 5–10 business days to post the funds after we issue the refund.
If that processing period has passed and the refund has not appeared, check the account used for the purchase, then email us with your order number so we can help.
Before your order ships
You may request cancellation or changes within 12 hours after placing the order. Whether we can make the change depends on processing progress. We cannot cancel or modify shipped orders. Read Cancellation & Order Changes for the full process.
This policy does not limit any rights or remedies that applicable consumer law requires.
Contact us
MarlaLeather
Online store: marlaleather.com
Email: contact@marlaleather.com
Phone: +1 (908) 537-3655
Business Office: 620 E Hill Rd, Glen Gardner, NJ 08826, United States
We operate exclusively online and do not have a physical storefront. Our business office is not a retail shop or a drop-off location for returns. Please contact us for return instructions before mailing an item.
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding holidays.