Your shipping confirmation email contains the tracking details for your parcel. Open that email and follow the shipment link to see the carrier’s latest updates.
Have a tracking number?
You can also look it up with 17TRACK. This opens an independent tracking service in a new tab. Enter your carrier tracking number there; your MarlaLeather order number is different and cannot be used as a tracking number.
A new number has no updates yet
Please allow 24–72 hours for the carrier to record the first scans after shipment. A tracking number may be issued before movement becomes visible. We prepare orders in 1–3 business days, followed by an estimated 4–7 business days in transit.
Cannot find your shipping email?
Check the checkout email account and its spam or promotions folders. If you still need help, email contact@marlaleather.com with your order number and the email used at checkout. Please do not send payment card details.
A late or missing parcel
If the estimated delivery period has passed, contact us with your order and tracking numbers. If tracking shows delivery but you cannot find the parcel, check your mailbox, reception, safe places and household members or neighbors, then contact us within 48 hours of the delivered scan.
See our Shipping Policy for delivery details and Returns & Refunds if an item arrives damaged or incorrect. External tracking services have their own privacy policies and may not show every carrier update immediately.
Need a hand?
MarlaLeather
Online store: marlaleather.com
Email: contact@marlaleather.com
Phone: +1 (908) 537-3655
Business Office: 620 E Hill Rd, Glen Gardner, NJ 08826, United States
We operate exclusively online and do not have a physical storefront. Our business office is not a retail shop or a drop-off location for returns. Please contact us for return instructions before mailing an item.
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding holidays.