Will this band fit my watch?
Please match the exact device, case size and connector option on the product page. A similar model name is not enough. Our size guide explains what to check. Email us the band name and your full watch model if you need help.
How do I choose a wrist size?
Measure around the place where you wear your watch and compare that measurement with the wrist range for the individual band. Slim, braided and classic straps can have different ranges. Contact us before ordering if you are between sizes or need a custom fit.
Is the watch included?
No. We sell replacement watch bands. Watches shown in photographs demonstrate fit and styling unless a product description expressly says otherwise.
What leather do you use?
Our leather bands use genuine cow leather as described on each product page. Grain, tone and distressed marks vary naturally. Leather develops a patina with use. Check the individual description for that design’s finish and hardware.
Can I add engraving?
Where the product offers it, choose the paid engraving option and enter your wording and placement. Character limits vary by band and location. For handwriting or artwork, read our engraving guide and contact us before ordering.
How much is shipping?
Standard U.S. shipping is $12.45 per order. We currently deliver within the United States only. Any applicable tax is shown at checkout before payment.
When will my order arrive?
Allow 1–3 business days for processing and an estimated 4–7 business days for carrier transit after shipment, or about 5–10 business days in total. Our daily cutoff is 5:00 PM Eastern Time (ET). Business days are Monday–Friday, excluding holidays. Orders after the cutoff start processing on the next business day. Delivery dates are estimates. See the Shipping Policy.
Can I change or cancel an order?
Email your order number and request within 12 hours after ordering. The window includes evenings, weekends and holidays. We can only make a change or cancellation while processing can still be stopped; shipped orders cannot be changed or canceled. Please wait for our confirmation. Read Cancellation & Order Changes.
Where can I track my order?
Use the tracking link in your shipping email or visit Track Your Order. Carrier scans may take 24–72 hours to appear after a number is issued. Contact us if the estimated delivery period has passed.
Can I return or exchange my band?
Request an eligible return or exchange within 30 days after delivery. Standard returns must be unused, unworn, clean and complete. Approved returns include a prepaid label and no restocking fee. One free exchange is available per eligible order. Please contact us for authorization before mailing anything. See Returns & Refunds for the conditions and refund timing.
What if the item arrives damaged or incorrect?
Email us within 48 hours of delivery with the order number and clear photographs of the item and packaging. Keep the packaging and all parts while we review it.
How do I look after a leather band?
Keep it away from soaking water and heavy sweat, wipe it gently and let it dry naturally. Do not use alcohol or household cleaners. Our Leather Band Care guide has more detail.
Do you have a shop I can visit?
No. MarlaLeather operates exclusively online. Our business office is not a physical storefront or a return drop-off location.
How can I contact you?
MarlaLeather
Online store: marlaleather.com
Email: contact@marlaleather.com
Phone: +1 (908) 537-3655
Business Office: 620 E Hill Rd, Glen Gardner, NJ 08826, United States
We operate exclusively online and do not have a physical storefront. Our business office is not a retail shop or a drop-off location for returns. Please contact us for return instructions before mailing an item.
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding holidays.