Effective Date: October 22, 2026
These terms apply to browsing and purchases at marlaleather.com. Please read them with the relevant product description, Shipping Policy, Returns & Refunds and Privacy Policy. If a detail is unclear, contact us before ordering.
Our shop and products
MarlaLeather is an independent online shop offering replacement watch bands. We do not have a physical storefront. Product pages describe the materials, options, fit and compatible devices for each design. Photographs may show a watch to demonstrate the band; the watch is not included unless the description expressly states otherwise.
Device and manufacturer names identify compatibility. MarlaLeather is not affiliated with, sponsored by or endorsed by Apple, Google, Fitbit, Samsung, Garmin, Suunto or other device manufacturers named in our listings. Their names and marks belong to their respective owners.
Choosing your band
Check the exact watch model, case size or connection width, wrist measurement, leather color and hardware finish before paying. Similar model names do not always use the same attachment. Natural leather varies in grain and tone and changes with wear. Lighting and screens may also affect the appearance of a color.
Personalized orders
Where engraving is offered, choose the paid engraving option and provide the wording and placement requested on the product page. Check spelling, capitalization, dates and numbers carefully. If you have a special artwork or handwriting request, contact us before ordering to confirm that it can be made. Please only provide artwork and text you have permission to use. We will contact you if we need clarification rather than guess a missing detail.
Order information and acceptance
Provide a valid checkout email, complete delivery address and accurate billing information, and use a payment method you are authorized to use. Review the selected options, quantity and total before submitting payment. Keep the order confirmation for your records.
An order confirmation acknowledges receipt. If availability, payment problems or a significant listing error prevents fulfillment, we will contact you about a correction, cancellation or refund. We will not silently substitute another item or charge an additional amount without your agreement.
Prices and payment
Prices are shown in U.S. dollars. Checkout displays the item amount, shipping and applicable tax before you pay. Available payment methods appear at checkout and may depend on your location, device or provider. Use checkout for payment details; do not send them by email.
Shipping and changes
Standard U.S. shipping is $12.45 per order. Processing takes 1–3 business days, followed by estimated carrier transit of 4–7 business days. Our daily cutoff is 5:00 PM Eastern Time (ET). Business days are Monday–Friday, excluding holidays. Delivery estimates are not guaranteed dates. Read the full Shipping Policy for tracking and delivery assistance.
Request cancellation or changes within 12 hours after placing your order. Processing progress determines what we can stop or change. Shipped orders cannot be canceled or modified. See Cancellation & Order Changes.
Returns and problems with an order
Request an eligible return or exchange within 30 days after delivery. Standard returns must be unused, unworn, clean and complete. Approved returns include a prepaid return label and no restocking fee. One free exchange is available per eligible order. Contact us within 48 hours of delivery about damage, defects or an incorrect item. Our Returns & Refunds Policy explains authorization, condition requirements, inspection and refund timing.
Using our website
Please use the store lawfully. Do not interfere with its operation, attempt to access another person’s account, provide false order information, submit malicious files or misuse our support channels. We may restrict abusive activity and investigate suspected unauthorized transactions.
Content and external services
Our original photographs, shop copy and branding may be protected by intellectual property rights. Contact us before reusing them commercially. Payment providers, tracking websites and other external services have their own terms, privacy practices and availability. We do not control those services.
Privacy
Our Privacy Policy explains how we use order, engraving, contact and browsing information, and how to make a privacy request.
Errors, interruptions and your rights
We work to keep the shop accurate and available, but errors or service interruptions can happen. Please let us know if a listing, price or order detail looks wrong so we can investigate. These terms do not remove any consumer rights or remedies that applicable law does not allow us to exclude. Mandatory legal protections continue to apply.
Changes to these terms
We may revise these terms as our shop changes. The effective date identifies the current version. Keep your confirmation and the information applicable to your purchase for your records.
Contact us
MarlaLeather
Online store: marlaleather.com
Email: contact@marlaleather.com
Phone: +1 (908) 537-3655
Business Office: 620 E Hill Rd, Glen Gardner, NJ 08826, United States
We operate exclusively online and do not have a physical storefront. Our business office is not a retail shop or a drop-off location for returns. Please contact us for return instructions before mailing an item.
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding holidays.